Contact Us
This page tells you how to reach the editorial team behind Non Gamstop Bets, what we can realistically help with, and where a query is better directed elsewhere. We cover new online bookmakers that sit outside the UK self-exclusion scheme, so a lot of the post we get is about bonus terms, payment timings and whether a particular brand is worth a reader's time. All of that is fair game. What we cannot do is log into your bookmaker account, release a withdrawal or overturn a bonus decision — those sit with the operator, and we explain below how to escalate them properly.
How to reach the editorial team
Email is the only channel we run, and it reaches the people who actually write and update the reviews rather than a ticketing queue.
- General enquiries and feedback: [email protected]
- Corrections to a review or offer: same address, with "Correction" and the brand name in the subject line
- Commercial and partnership enquiries: same address, with "Commercial" in the subject line
We read everything. We reply to most messages, though a one-line "thanks" usually gets no answer — no slight intended, we just prioritise corrections and questions that will improve a page for other readers.
What to include so we can actually help
- The brand and the page you are writing about — a link or the page title is enough.
- What you expected and what you found instead, for example a welcome offer listed at one percentage on our page and a different one on the bookmaker's own terms.
- The date you checked. Offers on new bookmakers change often, and a figure that was right in spring may be stale by autumn.
- A screenshot if you have one. It speeds up verification enormously.
- No account numbers, passwords, card details or copies of identity documents. We never need them and we do not want them.
Where commercial relationships sit
Some links on this site are commercial: if you open an account with a bookmaker after following one, we may earn a commission. That is how the site is funded and why it stays free to read. It does not decide who appears, what position they hold, or what the write-ups say. A brand cannot buy a higher editorial rating, and we will not take down a documented drawback because a partner asks. If you think a page reads like an advert rather than an assessment, tell us — that is exactly the sort of feedback we want, and it has changed copy before.
Queries we get most, and the honest answer to each
"My withdrawal hasn't arrived"
Contact the bookmaker's own support first, in writing, and keep the thread. Most delays on new offshore-licensed sites trace back to incomplete verification, a payment method mismatch, or a pending-period that hasn't elapsed. Ask the operator for the specific reason and the expected timeframe. If you get nowhere, check the licensing authority named in the footer of the bookmaker's site — several offshore regulators operate a player complaints route, and some brands also sign up to independent dispute services. We can point you at what a site publishes about its own process; we have no authority over the funds.
"A bonus on your page has different terms now"
Send it over. We re-verify offers on a rolling basis, but operators change wagering requirements, minimum odds and qualifying deposits without notice. Reader corrections are the fastest way we find out.
"Can you add my site?"
Write to us with the licence details, the territories accepted, the payment methods and the full bonus terms. We assess before we list, and listing is never automatic.
"I've self-excluded and want to stop"
If the reason you are writing is that betting has stopped being enjoyable, please read our responsible gambling guidance before anything else. It sets out deposit limits, time-outs, blocking software and the support organisations available in the UK. We would rather lose a click than have that page go unread.
How our coverage is put together
Since most messages we receive are about ratings, it is worth saying plainly how they are formed. Everything on this site is desk research and verification, not first-hand play. We do not claim to have deposited, staked or withdrawn at any brand we cover. The editorial ratings you see on our comparison pages are our own judgement, not customer-review averages, and they weigh:
- The licence a bookmaker publishes and whether British residents are accepted under it.
- The realism of the welcome offer once wagering, minimum odds, maximum bonus conversion and expiry are read in full.
- Breadth of markets — football, horse racing, tennis, cricket, darts, snooker, basketball and the in-play depth behind them.
- Betting features that change how you actually stake: cash out, bet builders, acca boosts, live streaming where offered.
- Payment coverage, including GBP handling, and how clearly deposit and withdrawal timings are stated.
- Clarity of terms, support responsiveness on the channels advertised, and how the site handles verification.
Commission plays no part in that list. Where we cannot verify something, we say so rather than filling the gap.
The brands readers ask about most
Three names dominate our inbox. Short, candid summaries follow — the fuller assessments live on the relevant comparison pages, alongside our non GamStop casino coverage for readers whose questions are about slots and tables rather than sport.
Tenobet
Our top-rated new bookmaker at 10.0, and the one generating most correspondence — largely because of the headline sports package of 300% up to €3,000. That is a large multiplier, and the size is precisely why we tell readers to read the conditions before depositing: a percentage that big is normally paired with substantial rollover, minimum odds thresholds and a time limit on clearing. Treat the €3,000 as a ceiling that assumes a very large deposit, not a figure most punters will approach. The offer is also denominated in euros, so British customers should check how the site converts GBP deposits and whether any fee applies. Limitation: euro-denominated promotions add a conversion layer that can quietly cost you, and headline percentages of this scale rarely suit small, casual stakes.
smash
Rated 9.9, and on the list because its 250% up to €5,000 package carries the highest ceiling of anything we cover. It draws enquiries from readers with bigger bankrolls who want to know whether the cap is reachable. Honestly assessed, it is a high-stakes offer: the upper limit only comes into play at deposit levels well beyond the average, and the practical value for most readers sits far lower down the scale. Limitation: a cap this high is easy to misread as an expected return; it is not, and the wagering attached to a 250% match deserves careful reading before you commit funds.
Gamble Gorilla
Rated 9.5, and the one we point British readers towards when the question is "what's the simplest offer to understand?" Its welcome sports bonus of 100% up to £100 on a £20 deposit is stated in sterling with a clear qualifying deposit, which removes the currency guesswork attached to the euro-denominated packages above. A straight 100% match is also easier to evaluate than a triple-digit multiplier. Limitation: the £100 maximum is modest next to the rest of the field, so readers chasing a large opening balance will find it restrictive.
At a glance
| Bookmaker | Headline welcome offer | Currency stated | Editorial rating |
|---|---|---|---|
| Tenobet | Sports package: 300% up to €3,000 | EUR | 10.0 |
| smash | 250% up to €5,000 | EUR | 9.9 |
| Betninja | €1,000 + 100 free spins | EUR | 9.9 |
| WinnerIsland | Up to 55% on accas with Multiboost | Not stated | 9.5 |
| Gamble Gorilla | 100% up to £100, £20 deposit | GBP | 9.5 |
| BetBluff | 100% up to £150 bonus | GBP | 9.2 |
| 7abet | 300% up to £200 | GBP | 9.0 |
All offers are subject to the operator's own terms, including wagering requirements, minimum odds and expiry. Verify them on the bookmaker's site before depositing — ours is a summary, theirs is the contract.
Money questions we can and cannot answer
We can explain how the money generally works on these sites; we cannot see your balance. Reading our coverage costs nothing — the cost of taking part is whatever you deposit and stake, plus any qualifying deposit a welcome offer demands, such as the £20 attached to the Gamble Gorilla bonus. Bookmakers in this space typically accept debit cards, bank transfer, e-wallets and, at some brands, cryptocurrency; CoinPoker's $2,000-denominated 150% offer is a reminder that not every site defaults to sterling. Deposits usually credit immediately, withdrawals run from same-day to several working days depending on method and verification status, and limits, fees and currency conversion vary by operator. Check three things on the cashier page before you fund an account: whether GBP is held natively or converted, whether withdrawals must return to the depositing method, and what the minimum and maximum per transaction are. If a site's published figures differ from what we show, that is a correction worth sending.
What these bookmakers cover beyond sport
If your question is about markets, the sites we list generally carry football across domestic and European competitions, horse racing including UK and Irish meetings, tennis, cricket, darts, snooker, boxing, American sports and esports, with in-play pricing and features such as cash out, bet builders and acca boosts at the better-equipped brands. Most run a casino alongside the sportsbook — slots, table games and live-dealer rooms — and a few, CoinPoker among them, lead with poker instead. Betninja's welcome package bundles 100 free spins with its sports offer, which is a casino component attached to a sportsbook sign-up and carries casino wagering terms of its own. Those adjacent products sit under different terms from the sportsbook, so a bonus earned on one side will not always release on the other. Our casino comparisons handle that side in detail.
Eligibility, and the limits of what we do
Everything here is for adults aged 18 or over. The bookmakers we cover hold licences from regulators outside the United Kingdom, which is why they operate independently of the British self-exclusion scheme; their consumer protections, complaints routes and verification rules come from those licensing bodies rather than the UK regulator. That distinction matters practically: age and identity verification will still be required, source-of-funds checks may apply, and the dispute process is the one named in the operator's footer. Read it before you need it. Our terms and conditions set out what this site does and does not take responsibility for, and our about page explains who writes it.
Before you write
If your message is a correction, include the date and a link and we will get to it quickly. If it is a question about which bookmaker suits you, tell us what you bet on and in what currency — that narrows it far more usefully than a rating does. And if the honest answer is that you would rather not be betting at all right now, our responsible gambling page is the better destination, with no email required.